Last updated: June 2026
In short: Glowly only collects the data needed for the app to work properly. We never sell your data. Your privacy, and your partner’s, matters deeply to us.
1. Who we are
The Glowly mobile app is published by Benoit Mouly, sole proprietor, and the glowly-app.com website by Thibault Marchal, sole proprietor, both based in France. Their full details are listed in the legal notice. The app is available on iOS and Android and aims to help couples strengthen their emotional connection through play and communication.
For any question about your personal data, you can contact us at: privacy@glowly-app.com
2. Data we collect
When you use the app, we may collect the following data:
- Email address (when you create an account)
- First name or chosen nickname
- Progress data in the app (selected mode, completed sessions)
- Anonymized usage data (frequency of use, features used)
- Payment information (handled exclusively by our secure provider: we have no access to your bank details)
- Technical data (device type, operating system version, anonymous identifiers)
We do not collect any sensitive data within the meaning of the GDPR, and we never collect the content of your exchanges within the app.
3. Purposes of processing
Your data is used to:
- Create and manage your user account
- Connect you with your partner through an invitation code
- Make sure the app works properly and personalize your experience
- Manage premium subscriptions and payments
- Improve the app using anonymized usage statistics
- Send you communications about your account (never spam)
4. Legal basis for processing
In accordance with the General Data Protection Regulation (GDPR), we process your data on the following grounds:
- Performance of a contract: to manage your account and give you access to the service
- Legitimate interest: to improve the app and keep it secure
- Consent: to send marketing communications, which you can withdraw at any time
- Legal obligation: to keep certain accounting and tax records
5. Data retention
Your data is kept for as long as you use the app, then:
- Account data: deleted within 30 days after your account is deleted
- Payment data: kept for 5 years in accordance with legal obligations
- Anonymized usage data: kept indefinitely for statistical purposes
6. Data sharing
We never sell your data to third parties. We may share some data with:
- Supabase: our database host (servers in Europe)
- Stripe / RevenueCat: our payment providers
- Apple / Google: as part of distribution through their platforms
- Anonymized analytics tools: to measure the app’s performance
These partners are bound by contractual confidentiality obligations and may only use your data for the defined purposes.
7. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Restricted access to data by our team, on a least-privilege basis
- Regular review of our security practices
8. Your rights
Under the GDPR, you have the following rights over your personal data:
- Right of access: obtain a copy of the data we hold about you
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request the deletion of your data
- Right to data portability: receive your data in a structured format
- Right to object: object to the processing of your data
- Right to restriction: restrict processing in certain cases
To exercise these rights, contact us at privacy@glowly-app.com. We will reply within 30 days. You can also lodge a complaint with the CNIL (French data protection authority).
9. Cookies and trackers
The Glowly mobile app does not use cookies. Our website may use technical cookies that are strictly necessary for it to work. No advertising or third-party tracking cookies are used without your explicit consent.
10. Minors
Glowly is intended for adults (18 and over). We do not knowingly collect personal data from minors. If you are a parent and believe your child has used the app, contact us immediately at privacy@glowly-app.com.
11. Changes
We may update this privacy policy at any time. If we make substantial changes, we will let you know through a notification in the app or by email. The date of the last update is shown at the top of this page.
Contact us
For any question about your personal data or this policy:
Benoit Mouly and Thibault Marchal, France
We reply within 2 business days.